Information We Collect

Business Contact Information

When you reach out to us or engage our services, we collect basic business details like your name, company, email address, and phone number. We also gather information about your testing challenges and technical requirements during our initial consultations.

Project-Related Data

During our work together, we may access technical specifications, system configurations, and testing results. This helps us improve your testing processes and deliver better outcomes for your projects.

Website Usage Information

Our website collects standard information like IP addresses, browser types, and pages you visit. We use this to understand how people find and use our services, which helps us improve our online experience.

How We Use Your Information

• Delivering IT testing and process improvement services tailored to your needs
• Communicating about your projects, updates, and technical recommendations
• Improving our service offerings based on client feedback and common challenges
• Sending relevant industry insights and updates about testing best practices
• Maintaining accurate records for project continuity and quality assurance
• Complying with Taiwan's data protection regulations and industry standards

Data Sharing and Disclosure

We don't sell your personal information to third parties. However, we may share your data in these specific situations:

Service Providers

We work with trusted partners for hosting, email services, and project management tools. These providers are bound by strict confidentiality agreements and only process data as needed to support our services.

Legal Requirements

We may disclose information if required by Taiwan law, court orders, or to protect our legal rights and those of our clients.

Business Transitions

If FlowBitNetCore undergoes a merger or acquisition, your information may be transferred to the new entity, but the same privacy protections would continue to apply.

Your Privacy Rights

Under Taiwan's Personal Data Protection Act and our own commitment to transparency, you have several important rights regarding your personal information:

Data Security and Protection

We take protecting your information seriously and use multiple layers of security to keep your data safe:

Technical Safeguards

All data transmission uses SSL encryption, and our systems are protected by firewalls and regular security updates. We conduct quarterly security reviews and maintain backup systems to prevent data loss.

Access Controls

Only authorized team members can access client information, and all access is logged and monitored. We use strong authentication methods and limit data access to what's necessary for each person's role.

Physical Security

Our office and server facilities use controlled access systems, surveillance, and environmental controls to protect physical equipment and stored data.

Incident Response

If a security incident occurs, we have procedures in place to respond quickly, assess the impact, and notify affected clients within 72 hours as required by Taiwan regulations.

Data Retention

We keep your information only as long as necessary for business purposes and legal requirements. Here's our general retention schedule:

When retention periods expire, we securely delete or anonymize your information unless legal requirements or ongoing business relationships require longer retention.

International Data Transfers

While we primarily operate in Taiwan, some of our service providers and tools may process data in other countries. When this happens, we ensure appropriate safeguards are in place:

• We only work with providers who meet international data protection standards
• Data processing agreements include specific privacy and security requirements
• We regularly review and audit our international partners' practices
• All transfers comply with Taiwan's cross-border data transfer regulations

Cookies and Tracking

Our website uses cookies to improve your browsing experience and help us understand how people use our site. We use:

Essential Cookies

These are necessary for basic website functionality, like remembering your preferences during a single visit.

Analytics Cookies

We use these to understand which pages are most useful and how people navigate our site. This data is anonymized and helps us improve our content.

Marketing Cookies

These help us show relevant information to people who have visited our site before. You can disable these through your browser settings.

You can control cookie settings through your browser, though disabling certain cookies may affect website functionality.

Children's Privacy

Our services are designed for businesses and professionals. We don't knowingly collect information from individuals under 18 years old. If we discover we've inadvertently collected such information, we'll delete it promptly.

Changes to This Policy

We may update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify existing clients by email and post the updated policy on our website.

We encourage you to review this policy periodically, especially if you're working on ongoing projects with us. The "Last Updated" date at the top shows when the most recent changes were made.